Terms & Conditions

These Terms & Conditions (“Terms”) form a binding agreement between you (“you”, “your”, and where you act for an organization, “your organization”) and HelloClaudium, LLC (d/b/a Claudium) (“Claudium”, “we”, “us”, “our”), incorporated in Lisbon, Portugal. By creating an account, signing in, or otherwise using the Claudium service (the “Service”) you agree to these Terms. If you do not agree, do not use the Service.

The Service includes the website at helloclaudium.com, the hub at any Claudium-operated subdomain, theclaude-brain-watcher sender SDK, and any related APIs, dashboards, voice agents, or documentation.

You must be at least 18 years old to use the Service. If you register on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You access the Service by verifying an email address with a one-time code we send via email. You are responsible for keeping your email account secure and for all activity that occurs under your account. Notify us promptly at security@helloclaudium.com if you suspect any unauthorized access.

Organization admins may invite, remove, or change the role of additional users in their workspace. We rely on the actions of account admins as authoritative for the organization.

You agree not to: (a) use the Service to violate any law or regulation; (b) reverse-engineer, decompile, or attempt to derive source from non-open-source components of the Service; (c) interfere with or disrupt the Service or the servers and networks that host it; (d) probe, scan, or test the vulnerability of the Service except as part of a coordinated disclosure agreed in advance; (e) use the Service to transmit unlawful, harmful, or infringing content; or (f) sell, resell, or sublicense the Service without our prior written consent.

Some features are available under the Free plan; others require a paid subscription (Team or Enterprise) as published on the Pricing page. Fees are billed monthly or annually in advance and are non-refundable except where required by law. We may change published prices with at least 30 days' written notice; changes take effect at the start of your next billing period.

Fees are exclusive of taxes (VAT, sales tax, withholding, etc.). You are responsible for any applicable taxes other than those based on our net income.

Each plan has documented usage limits (e.g. events per month, seat counts). We may throttle, suspend, or degrade Service features for accounts that exceed published limits, and we will use commercially reasonable efforts to notify you before doing so. Sustained over-use may require an upgrade to a higher-tier plan.

Our IP. The Service, including its software, documentation, brand, and visual design, is the property of Claudium and our licensors. Nothing in these Terms transfers any IP to you except the limited subscription license set out below.

Your license to use.While your subscription is active and in good standing, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your organization's internal business purposes, subject to these Terms.

Your data.You retain all rights in the metadata, activity events, configuration, and other content you submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, store, process, and display Customer Data solely as necessary to operate, secure, and improve the Service for you.

Each party will protect the other's confidential information with the same care it uses for its own (and at least reasonable care), use it only to perform under these Terms, and disclose it only to employees and contractors with a need to know who are bound by confidentiality obligations no less strict than these.

Our handling of personal data is described in the Privacy Policy, which is incorporated into these Terms by reference. For customers subject to the GDPR or equivalent regimes, a Data Processing Agreement (“DPA”) is available on request from legal@helloclaudium.com.

The Service integrates with third-party providers (including, without limitation, email delivery, hosting, payments, voice AI, and analytics vendors). Your use of those services is governed by the third party's own terms. We are not responsible for third-party acts or omissions.

We strive to keep the Service available 24/7 but do not guarantee uninterrupted operation. Paid Enterprise customers may receive an explicit service-level agreement (SLA) as part of an executed order form; otherwise the Service is provided on an “as available” basis.

By you. You may cancel your subscription at any time from the workspace settings. Cancellation takes effect at the end of your current billing period; no refunds are issued for partial periods.

By us. We may suspend or terminate your access immediately if you materially breach these Terms, including any breach of Section 4 (Acceptable use), or if we are required to do so by law. We will use commercially reasonable efforts to notify you in advance.

Effect of termination. On termination, your right to use the Service ends. You may export Customer Data for up to 30 days after termination; after that period we may delete it.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO CLAUDIUM IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW (e.g. FRAUD, WILFUL MISCONDUCT, DEATH OR PERSONAL INJURY).

You will indemnify and hold Claudium harmless from any third-party claims, damages, and reasonable expenses (including attorneys' fees) arising out of your breach of these Terms, your Customer Data, or your use of the Service in violation of law.

These Terms are governed by the laws of Portugal, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the courts of Lisbon, Portugal, and both parties consent to the personal jurisdiction of those courts. Nothing in this Section limits any non-waivable consumer rights under your local law.

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, notify you by email or in-product at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

These Terms constitute the entire agreement between you and Claudium with respect to the Service and supersede any prior agreements. If any provision is held invalid, the remainder stays in effect. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets; you may not assign without our prior written consent. Failure to enforce any right is not a waiver of that right.

Questions about these Terms? Email legal@helloclaudium.com. For account or billing questions, write hello@helloclaudium.com.